Dallas Rape Crisis Center
Job Title: Director of Clinical Services (Clinical Director)
Department: Clinical Services and Crisis Services
Reports To: Chief Executive Officer
FLSA Status: Exempt
Approved By: Jenna Panas, Interim Executive Director
Approved Date: 01/2018
Summary: Directs, coordinates, plans, implements, supervises and evaluates agency programs, specifically the crisis hotline and counseling departments.
Essential duties and responsibilities:
- Supervise the development, delivery and evaluation of clinical services.
- Identify and implement best practices and processes to ensure services delivered are high quality and compliant with all licensing and agency requirements.
- Provide individual, family, and group therapy to persons impacted by sexual violence.
Provide crisis intervention, hospital accompaniment, and other advocacy services, as needed.
- Identify and implement evidence-based practices in keeping with a survivor-centered, trauma informed approach.
- Develop, plan and implement strategies to manage program growth. Review and recommend changes in program services to meet client needs.
- Supervises, prepares and submits program, project, contract and grant reports.
- Collaborates with other community agencies and service providers while developing referral networks.
- Develops and implements outcome measures and evaluates programs and projects efficacy.
- Facilitates regular program and project personnel staff meetings, case staffing meetings, and professional development training sessions/meetings.
- Represents the agency in association with other agencies, in the media, at fundraising events, and with donors at the direction of the CEO.
- Must believe in, support, and act in accordance with the agency’s mission statement and strategic goals.
- Interviews, selects and evaluates the performance of program personnel.
- Supervise, train and support counselors and post-graduate, graduate and undergraduate clinical interns, responding to performance difficulties and dismissing staff when necessary.
- Oversee client assignments, clinical consultation, case management, client and case problems, disputes, grievances, complaints and issues.
- Facilitate clinical group supervision and provide individual supervision weekly for each employee and intern.
- Provide training and education in the community as needed.
- Provide consultation for staff, interns and volunteers as needed.
- Ensure all clinicians adhere to standards, maintaining licensing requirements and providing excellent care to clients.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Master Degree in Counseling, Social Work or related field. Preferred assets: 3+ years of Clinical experience and previous Clinical Management or Supervisory experience.
Certificates, Licenses, Registrations: LPC, LMFT, LMSW, LMSW-ACP, LCSW and/or licensed doctorate in related field issued by the State of Texas. Supervisory credentials are preferred.
Language Skills: Ability to read, analyze, interpret, and evaluate the most complex documents, including professional journals and research. Ability to create and develop program reports, grant and contract proposals, and program or project manuals with accompanying forms.
Ability to respond effectively to the most sensitive inquires or complaints. Some proficiency with the Spanish language is helpful, though not required.
Mathematical Skills: Ability to comprehend and apply mathematical concepts of probability, statistical invariance, correlation, reliability, validity, structural analysis, fractions, percentages, ratios and proportions to practical situations.
Technology / Computer Skills: Must demonstrate reasonable proficiency with computers and other electronic devices, as well as agency software needed to fulfill responsibilities.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent sitting, standing, and walking.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasional travel locally for community outreach. Day and evening hours in addition to occasional weekend hours required. Possible exposure to communicable disease.