Volunteer Coordinator

Written By Guest User

Job Title: Volunteer Coordinator 

Department: Advocacy 

Reports To: Director of Advocacy 

FLSA Status: Exempt 

Salary Range: $53,000-$57,000 

Position Overview: 

Recruits, retains, supports, and develops DARCC volunteers for all program and administrative needs and to ensure 24/7 coverage for crisis services.  

Key Responsibilities: 

  • Recruit, interview, and train new volunteers. 

  • Coordinate and deliver the 40-hour OAG training to ensure that all staff and volunteers are trained to deliver crisis services in connection with the agency’s 24/7 coverage for the hotline and hospital accompaniment.  

  • Maintain an effective 24/7 on-call response including troubleshooting coverage gaps and emergency staffing situations. 

  • Maintain all training materials and documentation. 

  • Monitor volunteer satisfaction and address concerns to improve retention.  

  • Develop and implement a recruitment and retention plan for volunteers. 

  • Supervise and support volunteers in conjunction with Program Leads in order to best serve clients and ensure complete records.   

  • Create and manage volunteer appreciation events and formal volunteer communication. 

  • Assign volunteers based on identified volunteer needs and assist in scheduling volunteers for outreach events in conjunction with Program Leads. 

  • Identify and implement best practices and processes to ensure volunteer services are meeting agency needs.  

  • Supervise the Assistant Volunteer Coordinator and provide oversight of their duties.  

  • Provide program documentation for required grant and financial reporting.  

  • Build partnerships that support volunteer recruitment and program growth. 

  • Monitor compliance with accompaniment protocols and best practices.  

  • Maintain relationships with DARCC’s hospital partners.  

  • Provide hospital accompaniment and crisis hotline support as needed and be a part of the rotating on-call schedule.  

  • Provide training and education to volunteers as needed.  

  • Other duties as assigned. 

Qualifications: 

  • Bachelor’s degree required.  

  • 2+ years of volunteer management experience preferred. 

  • Spanish speaking preferred. 

  • Ability to read, analyze, interpret, and evaluate documents.  

  • Must demonstrate reasonable proficiency with computers and other electronic devices as well as agency software needed to fulfill responsibilities. 

  • Ability to effectively communicate with individuals through a variety of mediums.  

  • Ability to respond effectively to the most sensitive inquiries or complaints. 

  • Must believe in, support, and act in accordance with the agency’s mission statement, strategic goals, policies, and guidelines. 

  • Ability to maintain a non-judgmental, accepting attitude towards people of any race, color, religion, ethnicity, sexuality, age, appearance, or economic status.  

Job Specifics: 

  • Work Setting: Hybrid virtual and remote schedule, at least 2 days in the office a week.  

  • Schedule: Day and evening hours in addition to occasional weekend hours required. 

  • Occasional travel locally and in the greater Dallas area.  

  • Frequent sitting, standing, and walking. 

  • Lifting of items under 30 pounds 

To apply for open positions, please send a resume with cover letter to careers@dallasrapecrisis.org. 

We receive a large number of applications. If you are selected for an interview, we will contact you as soon as possible.

Please leave the phone lines open for our clients.

Guest User