Volunteer Coordinator
Job Title: Volunteer Coordinator
Department: Advocacy
Reports To: Director of Advocacy
FLSA Status: Exempt
Salary Range: $53,000-$57,000
Position Overview:
Recruits, retains, supports, and develops DARCC volunteers for all program and administrative needs and to ensure 24/7 coverage for crisis services.
Key Responsibilities:
Recruit, interview, and train new volunteers.
Coordinate and deliver the 40-hour OAG training to ensure that all staff and volunteers are trained to deliver crisis services in connection with the agency’s 24/7 coverage for the hotline and hospital accompaniment.
Maintain an effective 24/7 on-call response including troubleshooting coverage gaps and emergency staffing situations.
Maintain all training materials and documentation.
Monitor volunteer satisfaction and address concerns to improve retention.
Develop and implement a recruitment and retention plan for volunteers.
Supervise and support volunteers in conjunction with Program Leads in order to best serve clients and ensure complete records.
Create and manage volunteer appreciation events and formal volunteer communication.
Assign volunteers based on identified volunteer needs and assist in scheduling volunteers for outreach events in conjunction with Program Leads.
Identify and implement best practices and processes to ensure volunteer services are meeting agency needs.
Supervise the Assistant Volunteer Coordinator and provide oversight of their duties.
Provide program documentation for required grant and financial reporting.
Build partnerships that support volunteer recruitment and program growth.
Monitor compliance with accompaniment protocols and best practices.
Maintain relationships with DARCC’s hospital partners.
Provide hospital accompaniment and crisis hotline support as needed and be a part of the rotating on-call schedule.
Provide training and education to volunteers as needed.
Other duties as assigned.
Qualifications:
Bachelor’s degree required.
2+ years of volunteer management experience preferred.
Spanish speaking preferred.
Ability to read, analyze, interpret, and evaluate documents.
Must demonstrate reasonable proficiency with computers and other electronic devices as well as agency software needed to fulfill responsibilities.
Ability to effectively communicate with individuals through a variety of mediums.
Ability to respond effectively to the most sensitive inquiries or complaints.
Must believe in, support, and act in accordance with the agency’s mission statement, strategic goals, policies, and guidelines.
Ability to maintain a non-judgmental, accepting attitude towards people of any race, color, religion, ethnicity, sexuality, age, appearance, or economic status.
Job Specifics:
Work Setting: Hybrid virtual and remote schedule, at least 2 days in the office a week.
Schedule: Day and evening hours in addition to occasional weekend hours required.
Occasional travel locally and in the greater Dallas area.
Frequent sitting, standing, and walking.
Lifting of items under 30 pounds
To apply for open positions, please send a resume with cover letter to careers@dallasrapecrisis.org.
We receive a large number of applications. If you are selected for an interview, we will contact you as soon as possible.
Please leave the phone lines open for our clients.